Terms and Conditions

Terms and Conditions

While we try our best to satisfy our customers with our designs, we understand that sometimes a specific style or fit does not meet expectations. That is why we accept returns for store credit or an exchange without a re-stocking fee!

During the purchase order, it is required to submit the wear date for the item(s) ordered. Once the order is placed, it may not be cancelled unless the item(s) are undeliverable prior to the wear date. Products ordered and then refused by the customer upon delivery will incur an automatic 30% re-stocking fee.

If, for any reason, a customer is not satisfied with their purchase order, the merchandise may be returned for store credit or exchange only. The customer is responsible to contact us within 3 business days from the day the item is received via email at fantaziasale@yahoo.com with your order number. A reply with the return authorization number will be emailed back to you within 3 business days. Please note: All returns for store credit or exchanges must be postmarked within 3 days of your receipt date and prior to your stated wear date. Any returns or exchanges postmarked after 3 business days of your receipt date, shipped after the stated wear date or without a return authorization number will be returned to the customer at their shipping expense.

All returned item(s) must be returned in the original condition it was received. We inspect and quality control all items shipped to ensure there are no damages or faults. Returns are inspected upon receipt and items must not have been worn, washed or altered. All items must have original tags attached and be in the original packaging. Items with any apparent signs of snags, rips, stains, odors or any other damages will result in the item(s) being returned to the customer. The return authorization number must be written in black marker ink on the outside of the shipment box. Store credit or an exchange will be issued upon receipt of the item in its original condition. Shipping charges are non-refundable.

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